The Mortgage Record
Lender report card · New Jersey

Citizens Bank, Na

Providence, RI · What the federal mortgage record shows about how Citizens Bank, Na treated New Jersey applicants, 2018–2025 — 15,063 reported decisions. This is historical behavior, not a prediction about your loan.

Approval rate
82.7%
12,464 approved
Denial rate
17.3%
2,599 denied
Decisions
15,063
2018–2025
Avg. rate spread
+0.11 pp
vs. market benchmark
82.7% approved
17.3% denied

Share of 15,063 New Jersey applications Citizens Bank, Na approved vs. denied. Excludes loans it merely purchased on the secondary market, and applications withdrawn or left incomplete.

Approval rate by loan type

Conventional83.5% of 14,233 · NJ 87%FHA66.7% of 624 · NJ 79%VA76.0% of 204 · NJ 80%

“NJ” = the statewide average approval rate for that loan type, for comparison.

Approval rate over time

76%79%82%85%88%79%83%82%84%84%80%84%87%20182019202020212022202320242025

Pricing

Adjusting for its loan-type mix, Citizens Bank, Na’s rates ran -0.13 pp lower than the typical New Jersey lender (average rate spread +0.11 pp above the market benchmark). Rate spread is APR minus the average prime offer rate; positive means costlier than the low-risk benchmark.

Who Citizens Bank, Na approves

By income
Under $50k57.8% · 590$50–75k75.7% · 1,379$75–100k78.5% · 1,589$100–150k82.7% · 2,933$150–250k86.5% · 3,679$250k+86.4% · 4,671
By debt-to-income
Under 36%89.4% · 6,67336–43%87.3% · 3,90143–50%83.5% · 3,469Over 50%17.0% · 952
By down payment (LTV)
20%+ down84.9% · 10,02910–20% down81.8% · 1,9255–10% down81.5% · 9663–5% down76.6% · 513Under 3% down38.4% · 219

Why Citizens Bank, Na denied applications

Unverifiable information52% of denialsInsufficient cash to close42% of denialsDebt-to-income ratio36% of denialsCollateral (value/type)27% of denialsIncomplete application22% of denialsOther12% of denials

Where Citizens Bank, Na lends in NJ

CountyDecisionsApproval
Cape May County1,81688.5%
Bergen County1,71481.9%
Monmouth County1,29782.0%
Burlington County1,25985.1%
Camden County1,11082.2%
Ocean County1,09282.4%
Hudson County92282.6%
Atlantic County92181.4%

Fees & closing costs

Median total loan costs
$6,247
home purchase
As % of loan
1.32%
NJ median 1.93%
Priced originations
7,753
with fee data

Median lender and third-party costs (the Loan Estimate’s “total loan costs”) on Citizens Bank, Na’s home-purchase originations — 0.62 points lower than the 1.93% New Jersey median. Typical lender credit toward costs: $193. Excludes prepaid taxes/insurance and escrow deposits. Fees are reported on roughly two-thirds of originations (small lenders are exempt). Methodology →

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Source: CFPB HMDA loan-level data, 2018–2025 · first-lien, closed-end mortgages on 1–4 family homes in New Jersey reported by Citizens Bank, Na (LEI DRMSV1Q0EKMEXLAU1P80). Rates describe past reported outcomes for the lender’s applicant pool and are not a prediction for any individual. Methodology →