Lender report card · New Jersey

Fay Servicing Llc

Tampa, FL · What the federal mortgage record shows about how Fay Servicing Llc treated New Jersey applicants, 2018–2025 — 294 reported decisions. This is historical behavior, not a prediction about your loan.

Approval rate
28.6%
84 approved
Denial rate
71.4%
210 denied
Decisions
294
2018–2025
Avg. rate spread
+0.91 pp
vs. market benchmark
28.6% approved
71.4% denied

Share of 294 New Jersey applications Fay Servicing Llc approved vs. denied. Excludes loans it merely purchased on the secondary market, and applications withdrawn or left incomplete.

Approval rate by loan type

Conventional35.3% of 204 · NJ 87%FHA13.3% of 90 · NJ 79%

“NJ” = the statewide average approval rate for that loan type, for comparison.

Approval rate over time

14%28%42%56%70%24%23%18%36%69%50%201820192020202120222025

Pricing

Adjusting for its loan-type mix, Fay Servicing Llc’s rates ran +0.57 pp higher than the typical New Jersey lender (average rate spread +0.91 pp above the market benchmark). Rate spread is APR minus the average prime offer rate; positive means costlier than the low-risk benchmark.

Who Fay Servicing Llc approves

By income
Under $50k12.9% · 70$50–75k21.1% · 71$75–100k35.3% · 51$100–150k39.6% · 53$150–250k48.4% · 31
By debt-to-income
Under 36%52.6% · 7836–43%54.8% · 4243–50%38.5% · 39Over 50%1.7% · 120
By down payment (LTV)
20%+ down37.5% · 12810–20% down13.8% · 29

Why Fay Servicing Llc denied applications

Debt-to-income ratio53% of denialsCredit history30% of denialsCollateral (value/type)18% of denialsInsufficient cash to close2% of denialsUnverifiable information1% of denialsOther1% of denials

Where Fay Servicing Llc lends in NJ

CountyDecisionsApproval
Bergen County2927.6%
Monmouth County2924.1%

Consumer complaints

CFPB complaints
242
from NJ, 2022–present
Answered on time
100%
of complaints
Closed with relief
0%
monetary or non-monetary

Complaints New Jersey mortgage customers filed against Fay Servicing Llc with the federal Consumer Financial Protection Bureau, 2022–present. Most common issue: Struggling to pay mortgage. Most mortgage complaints concern servicing — payments, escrow, and foreclosure — so this reflects a company’s customer experience as much as its lending, and volume partly tracks how many loans it services. Source: CFPB Consumer Complaint Database.

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Source: CFPB HMDA loan-level data, 2018–2025 · first-lien, closed-end mortgages on 1–4 family homes in New Jersey reported by Fay Servicing Llc (LEI 549300D0H09HSURFXA20). Rates describe past reported outcomes for the lender’s applicant pool and are not a prediction for any individual. Methodology →